General Guides

You can view and download the print templates under “Download a Design Guideline” on the product page (in product’s description). Size, bleed and allowances are stated in the template.

We highly recommend you to save your file with the minimum DPI size of 150DPI.

When using Print By Phone, note that the area within the green dotted line reflects the safe area. Kindly ensure that all important components of your artwork are within the safe area.

In this case,
Printed artwork size: 90mm x 54mm
Uploaded artwork size: 94mm x 58mm

When saving your file, do not save with printer marks such as crop marks and colour codes as the artwork will not be printed correctly.

Instead, upload your files without the printer marks and crop/rotate accordingly using our website file editor.

Bleed is a margin that allows the printer to run printing all the way to the edge instead of leaving a white margin. It is the area that will be trimmed after printing. Do allow for a 2mm-5mm bleed in your artwork to ensure that the printing process will be printed correctly.

No, it is just a guideline to indicate where product will be trimmed. Fit any important text and images within the green line for allowance during the printing and cutting process. Remove the green dotted line before uploading on the website.

All files should be in CMYK format for colour accuracy. If your file is RGB format, please convert it to CMYK. Artworks uploaded in RGB format may result in incorrect or dull colors when printed.

The two major color systems used in design are RGB and CMYK. Using the right color systems will ensure that the colors of your artwork will print as intended.

To put it simply:

RGB = Red, Green, Blue. Used for designs displayed on screens. (Smartphones, computers, tablets, etc.)

CMYK = Cyan, Magenta, Yellow, and Key (Black). Used for designs displayed in print. (Magazines, posters, flyers, etc.)

When sending us working files in Adobe Illustrator (AI) or Adobe Photoshop (PS), it is important to ensure that your fonts are outlined so that there are no missing fonts or wrong fonts in your final printed products. Do refer to the guide below on how you can outline your fonts.

For Illustrator, select the text that you would like to outline, go to “Type” and then “Create Outlines”.
Windows Users: “Ctrl + Shift + O”
Mac Users: “Cmd + Shift + O”

For Photoshop files, right-click the text layer and select “Convert to Shape”.

When sending your working files, it is also important to embed your images to ensure that there are no missing images from your artwork.

Rather than linking to a file that you’ve placed in a document, you can embed (or store) the file within the document. When you embed a file, you break the link to the original. Without the link, the Links panel doesn’t alert you when the original has changed, and you cannot update the file automatically.

Keep in mind that embedding a file, rather than linking to the original, increases the document file size.

1. Select a file in the Links panel, and choose Embed Image from the panel menu.
2. Select the linked artwork in the illustration window. In the Control panel, click the Embed button.